Our Products

Returns & Refunds policy

Shipping Policy for Live Fish

Shipping Rates:

• We charge a zip code based shipping quote starting from $30-$60

Shipping Method:

• All fish will be shipped using UPS second day or next day air delivery services to ensure timely arrival, typically within 1-3 business days.

• Fish will be carefully packaged in secure, insulated containers to maintain the appropriate temperature and environment during transit.

What Happens if Your Fish Dies During Transit:

• While we do everything possible to ensure your fish arrive alive and healthy, occasionally issues may arise during shipping. If your fish do not survive transit, please contact us within 3 hours of receiving the shipment.

• To qualify for a refund or replacement, you must provide:

  • Clear photos of the deceased fish.

  • Photos of the fish in the bag

  • Photos of the packaging and any signs of damage.

  • A brief description of the condition upon arrival.

Refund or Replacement Policy:

• If your fish arrive dead or severely compromised, we will offer a refund for the cost of the fish or a replacement depending on availability.

• The shipping fee is non-refundable

• Refunds or replacements will be processed after verification of the issue and may take up to 5 business days.

Important Notes:

• Please ensure someone is available to receive the package on the day of arrival to avoid any delays that could affect the health of the fish.

• We are not responsible for delays or damages caused by incorrect shipping information, weather conditions, or mishandling by the shipping carrier.

By placing an order with us, you agree to these terms and understand the nature of shipping live fish. If you have any questions or concerns, please feel free to contact us before making a purchase.

Hard Goods 

We ship our hard goods via USPS Priority or UPS Ground. Please be patient due to limited staff handling time can take up to 12 days and shipping can take 3-6 days depending on locations or potential delays. Delays are out of our control and we apologize for the inconvience. We ship caves in USPS small priority flat rate box to ensure a flat rate at all times. 

IF any ceramic products break during shipping and do not make it please send us clear photos and we will subject for a refund. 

(Shipping is non-refundable however we do try our best to ensure safety and a series of tests has been conducted to the east coast to ensure best methods)

Contact Us

If you have any questions about our Shipping and DOA Policy, please contact us by e-mail ncplecocavers@gmail.com